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Howard A. Tullman

Howard A. Tullman
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Recent Posts

Why The (Call) Center Won't Hold

Our increasingly decentralized economy will usher in vast changes for some industries. The bad news is that millions of jobs are at stake. Don't blame technology for all these seismic shifts. It's us, too.

Does Your Customer Research Prove What You Already Know?

Posted by: Howard A. Tullman on 12/13/17 4:04 PM

Then it's useless. Sometimes you need to take an indirect approach to find out what your customers really crave. In Japan, Nestlé's coffee business got a jolt by focusing on office behavior, not coffee machines.

The Old Office Rules No Longer Apply

Posted by: Howard A. Tullman on 12/7/17 10:20 AM

The debate used to be about carrot or stick in coaxing performance out of your people. In a more nuanced business world, setting the tone may be as important as setting the guidelines.

Are You Really Up to Speed?

Posted by: Howard A. Tullman on 11/29/17 3:45 PM

You need to make sure that your company is moving at the pace of change. That means never being comfortable with the current rate of change--because it keeps getting faster.

Why Microsoft Still Matters

Posted by: Howard A. Tullman on 11/21/17 10:00 AM

It is hardly one of the cool kids on the tech block, but in a world where data integrity and trust matters, the company's Azure cloud platform is a security blanket for big corporations.

Are You Doing Enough for Your Newbies?

News, Insights
Posted by: Howard A. Tullman on 11/14/17 12:00 PM

Throwing your new hire into the fire without sufficient training is often seen as a rite of passage. But that's short-sighted and often costly, to both the employee and the company. 

Outside-In is the New Way to Win

Posted by: Howard A. Tullman on 9/1/17 2:34 PM

Rather than trying to take on increasingly large and powerful companies, a better strategy is to make your firm essential by fusing with their infrastructure.

Why You Never Saw It Coming

Posted by: Howard A. Tullman on 8/25/17 8:52 AM

 We've talked and worried for years about the potential harm to businesses that unforeseen results and unintended consequences can cause, especially when the companies involved are new and relatively immature. When you read the typical after-action analyses, which try to make sense of these seemingly "abrupt" changes or the "surprise" upsets, they are almost always directed toward studying how well or poorly the particular actor, entity, or business fared as a result of the inability to anticipate or mitigate the nasty changes brought about by its own deliberate actions. Of course, these kinds of problems don't simply effect newbies.

How to Help Your Best People Get Better

Posted by: Howard A. Tullman on 8/11/17 10:38 AM

We need to recognize that a large segment of our workforce needs a skills upgrade. There's no single path or one-way approach that suits every situation, but there are a few important ground rules to get you started. And let's be clear that these aren't necessarily politically correct observations; they are, rather, today's facts of life.

5 Ways Leaders Can Run Off the Road

Posted by: Howard A. Tullman on 8/3/17 4:21 PM

Some of them never see it coming. In a visit to 1871, oil industry veteran Anna Catalano told aspiring entrepreneurs how to prevent the kinds of CEO disasters that are making way too much news.

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